For more on delivery information please click this link

Return Information : https://groomersworld.co.uk/shipping-returns/

Shipping & Delivery Information : https://groomersworld.co.uk/shipping

An easy way to access invoices is to create an account on our website when checking out at purchase. From then it will give you all your purchase history, invoices etc..

If you have not received your invoice please ensure you have checked your junk box. Alternatively you may have signed up for sms which will send your invoice link via text (this is why you can not find an email).

All parcels are packaged with our state of the art packing cameras. If you are missing an item we will launch an investigation for our packing cameras to be reviewed. Once we have verified the error we will send out your replacement. This allows us to give feedback to our packers while ensuring you receive all your items hassle free.

Before contacting us please ensure the item you are missing is not a PRE ORDER. To do this please check the item on the website were the most up to date information on the pre order will be. If there is no PRE ORDER in the title please let us know as this is likely an error.

When placing a pre order there is an estimated date in the product title. This is when we expect your item to arrive and be shipped out to you. If you have not had the item shipped by this date please check the item for the most up to date information. All dates are live estimates based on the information we have at the time. If there is unexpected strikes, manufacturing delays, shipping delays etc.. the dates are likely to go back. All the most recent information will be on the product you have pre ordered as this is updated regularly.

Yes we will always restock items that are indicated out of stock. If the item has been out of stock for a significant amount of time it is likely that it will be in stock soon. We usually take pre orders on most items, as soon as we have an estimated delivery time we will start taking pre orders. Alternatively if there is no pre orders there may be supply issues hence the delay.

We do not keep items on the website that have been discontinued.

Yes you will always receive the product in the image however colours can sometime vary slightly depending on the screen the product is viewed on, it will be very close.

Sometimes products undergo new designs and logos may vary as well as stickers and packaging.

When placing your order you will be charged when this order has been received and approved by us. All order information will be emailed with an email conformation and dispatch notification. If this can not be found please check your junk folder or if the correct email address has been provided.

We accept all major credit/debit cards, including Visa, Mastercard, Maestro. You can also checkout via PayPal, Clearpay, Paylater & Klarna.

Yes, you can enter a different delivery address. However, please ensure the billing address entered matches that of the card you have used.  If you have any questions please contact us. 

If you think you have received the wrong item in your order, please contact our Customer Service team by email – https://groomersworld.co.uk/contact-us/

Orders shipped using our Free Shipping method usually arrive within 3-5 working days. If the order has not arrived within this time frame please wait up to 7 working days as at busy periods there can be delays. If the parcel has not arrived after 7 working days please contact our customer service team here – https://groomersworld.co.uk/contact-us/

All parcels are packaged with our state of the art packing cameras. If you are missing an item we will launch an investigation for our packing cameras to be reviewed. Once we have verified the error we will send out your replacement. This allows us to give feedback to our packers while ensuring you receive all your items hassle free.

Before contacting us please ensure the item you are missing is not a PRE ORDER. To do this please check the item on the website were the most up to date information on the pre order will be. If there is no PRE ORDER in the title please let us know as this is likely an error.

When placing a pre order there is an estimated date in the product title. This is when we expect your item to arrive and be shipped out to you. If you have not had the item shipped by this date please check the item for the most up to date information. All dates are live estimates based on the information we have at the time. If there is unexpected strikes, manufacturing delays, shipping delays etc.. the dates are likely to go back. All the most recent information will be on the product you have pre ordered as this is updated regularly.

If you have any more questions or queries please contact us at fill out the contact form below

https://groomersworld.co.uk/contact-us/

Orders shipped using our Free Shipping method usually arrive within 3-5 working days. If the order has not arrived within this time frame please wait up to 7 working days as at busy periods there can be delays. If the parcel has not arrived after 7 working days please contact our customer service team here – https://groomersworld.co.uk/contact-us/

Please CLICK HERE to be taken to our returns page

Please CLICK HERE to be taken to our returns page

Please CLICK HERE to be taken to our returns page

If you think you have received the wrong item in your order, please contact our Customer Service team by email – https://groomersworld.co.uk/contact-us/

If you have any more questions or queries please contact us at fill out the contact form below

https://groomersworld.co.uk/contact-us/

All Groomers World dryers are covered by a 12-month warranty from the date of delivery, covering manufacturing defects. Consumable parts, general wear and tear, accidental damage, misuse and improper maintenance are not covered under warranty, subject to your statutory rights.

Please review the following information regarding common dryer issues, maintenance requirements and warranty exclusions before contacting us.

Blaster / Dryers

Carbon Brushes: Carbon brushes are consumable parts and typically last approximately 500–800 hours, depending on the dryer model and usage. They should be checked and replaced as part of regular maintenance. Continuing to operate a dryer with worn carbon brushes can cause motor damage, which is not covered under warranty when caused by a lack of maintenance.

Hoses: Hoses are consumable parts and general wear and tear is not covered under warranty. If your hose becomes detached, it may simply have unscrewed from the connector. Depending on the model, hoses may have a reverse-thread connection and need to be screwed back into place anticlockwise. Ensure the hose is fully secured before use.

Overheating: Dryer motors are air-cooled and require adequate ventilation. Ensure filters are regularly cleaned and free from hair, dust and debris. Ventilation openings must remain unobstructed, and the dryer should not be positioned directly against a wall or other surfaces that could restrict airflow. Damage caused by overheating due to blocked filters or improper ventilation is not covered under warranty.

Reduced Airflow or Performance: If your dryer experiences reduced airflow or performance, check that the filters are clean and that the hose and nozzle are free from obstructions. If the issue continues after these checks, please contact us.

Rotary Speed Control Knob: Forcing the rotary knob beyond its intended adjustment range can cause damage, resulting in the knob rotating continuously through 360°. Damage caused by excessive force or misuse is not covered under warranty.

Dryer Not Switching On: Ensure the dryer is connected to a working electrical socket and that the power supply is functioning correctly. If the dryer still does not operate, please contact us for further assistance. Do not attempt to dismantle or repair the dryer yourself.

Electrical Supply: If your dryer trips the electrical supply, this may be due to an overloaded circuit or an electrical fault. Avoid operating too many high-powered appliances simultaneously and ensure the electrical supply is suitable. If the issue continues, discontinue use and contact us.

Other Warranty Exclusions: Accidental damage, damage to the housing, misuse, general wear and tear, improper maintenance and unauthorised modifications are not covered under warranty unless resulting from a manufacturing defect.

Important: If your dryer is making unusual noises, repeatedly overheating, producing a burning smell or tripping the electrical supply, discontinue use immediately and contact Groomers World. Do not attempt to dismantle or repair the dryer yourself.

Experiencing Another Issue With Your Dryer?

If your Groomers World Blaster Dryer develops a fault, please contact info@groomersworld.co.uk after reviewing the troubleshooting information above.

Please include your order number, dryer model, a description of the issue and, where possible, photographs or a short video demonstrating the fault. Our team will review the information and advise on the next steps, including any warranty inspection or repair arrangements where applicable.

Please do not arrange to return your dryer without contacting us first.

Stand Finishing Dryers

If your stand finishing dryer develops a fault, the dryer head will need to be inspected by the technicians at Anglia Clipper Services to determine the cause of the issue.

If the inspection confirms a manufacturing defect covered under warranty, Groomers World will arrange for the necessary repairs to be carried out free of charge.

Consumable parts, including carbon brushes and rotary speed control knobs, are not covered for normal wear and tear or damage caused by misuse. Accidental damage and improper maintenance are also excluded, subject to your statutory rights.

Important: Only the dryer head needs to be sent for inspection. The stand and supporting pole are not required.

Please include a copy of your proof of purchase and a note explaining the issue.

Anglia Clipper Services
Unit 7 Patches Yard
Glemsford, Sudbury
Suffolk, CO10 7PZ
Telephone: 01787 282413
Opening Hours: Monday–Thursday 8:00am–5:00pm | Friday 8:00am–1:00pm

Warranty Inspections & Postage

For a quicker turnaround, customers can arrange to send the dryer head directly to Anglia Clipper Services using their own chosen courier, at their own expense.

Alternatively, customers can contact info@groomersworld.co.uk, and we will provide a return link to arrange for the dryer head to be sent to Groomers World. Once received, we will forward it to Anglia Clipper Services for inspection.

Once the technicians have completed their inspection, Groomers World will review the findings and arrange any repairs covered under warranty at no charge.

If the inspection determines that the issue is not covered under warranty, such as general wear and tear, misuse or improper maintenance, inspection, repair and postage charges may apply. Any applicable charges will be advised before chargeable work is carried out.

Please note that returning the dryer through Groomers World may result in a longer turnaround time than 

sending it directly to Anglia Clipper Services.

Warranty Repairs & Replacements

If a dryer is repaired or replaced under warranty, the original 12-month warranty period will continue from the initial delivery date. A repair or replacement does not restart or extend the original warranty period. This does not affect your statutory rights.

Statutory Rights

This warranty is provided in addition to your statutory rights and does not affect your rights under applicable UK consumer legislation.

Contact Groomers World

For warranty enquiries, please contact info@groomersworld.co.uk.

Customer Service Hours: Monday–Friday, 8:30am–3:00pm.

All Groomers World grooming tables are covered by a 12-month warranty from the date of delivery, covering manufacturing defects. General wear and tear, accidental damage, misuse, overloading and improper maintenance are not covered under warranty, subject to your statutory rights.

Please review the following maintenance and troubleshooting information before contacting us.

Electric Tables

Table Not Raising or Lowering: Ensure the table is connected to a working electrical socket and that all cables, connectors, foot pedals and handheld controllers are securely connected, where applicable. If the table still does not operate, please contact us.

Rollers & Unusual Noises: Rollers and moving parts should be regularly cleaned and lubricated in accordance with the table’s maintenance instructions. Dry or poorly lubricated rollers can cause unusual noises and premature wear. If the table continues to make unusual noises or move unevenly after these checks, discontinue use and contact us.

Electrical Components: Keep foot pedals, controllers and cables clean, dry and free from damage. If any electrical components appear damaged or the table develops an electrical fault, discontinue use immediately.

Hydraulic Tables

Table Not Raising: Ensure the hydraulic foot pedal is being operated correctly and that the table is positioned on a stable, level surface.

Table Gradually Lowering: Once the desired height is reached, push the hydraulic lever upwards to lock the table securely in position. Failure to engage the locking mechanism may cause the table to lower during use. If the issue continues, please contact us.

Hydraulic Pump & Pedals: Do not attempt to dismantle or adjust the hydraulic pump yourself. Damage caused by misuse, excessive force or improper maintenance is not covered under warranty.

Stability & Fittings: Ensure the table is correctly assembled and positioned on a stable, level surface. Check that all legs, screws and securing mechanisms are properly tightened before use and periodically thereafter.

General Maintenance & Exclusions

Table Tops & Surfaces: Scratches, cuts, dents and damage caused by grooming tools, accidental impact or unsuitable cleaning products are not covered under warranty unless resulting from a manufacturing defect.

Paintwork & Coatings: Painted and coated surfaces should be regularly cleaned and dried. Damage caused by scratches, chips, prolonged moisture exposure or improper maintenance is not covered under warranty unless resulting from a manufacturing defect. Any damage to the coating should be addressed promptly to help prevent corrosion.

Wheels & Castors: Where fitted, wheels and castors should be kept clean and free from hair and debris. General wear and tear and damage caused by misuse are not covered under warranty.

Grooming Arms & H-Bars: Ensure all fittings are securely tightened before use. Do not exceed the stated weight limits or apply excessive force.

Weight Capacity: Always follow the maximum weight capacity specified for your table model. Damage caused by overloading is not covered under warranty.

Important: If your table develops an electrical fault, becomes unstable or experiences a problem with its lifting mechanism, discontinue use and contact Groomers World. Do not attempt to repair electrical or hydraulic components yourself.

Experiencing an issue with your table?

If your Groomers World grooming table develops a fault, please contact info@groomersworld.co.uk after reviewing the troubleshooting information above.

Please provide your order number, table model, a description of the issue and, where possible, photographs or a short video demonstrating the fault.

Our team will review the information and may refer the issue to the manufacturer for further assessment. We will then advise on any inspection, replacement parts or repairs where applicable.

Please do not arrange to return your table without contacting us first.

Warranty Repairs & Replacements

If a grooming table is repaired or replaced under warranty, the original 12-month warranty period will continue from the initial delivery date. A repair or replacement does not restart or extend the original warranty period. This does not affect your statutory rights.

Statutory Rights

This warranty is provided in addition to your statutory rights and does not affect your rights under applicable UK consumer legislation.

Contact Groomers World

For warranty enquiries, please contact info@groomersworld.co.uk.

Customer Service Hours: Monday–Friday, 8:30am–3:00pm.

All Groomers World grooming baths are covered by a 12-month warranty from the date of delivery, covering manufacturing defects. General wear and tear, accidental damage, misuse, improper installation and maintenance are not covered under warranty, subject to your statutory rights.

Please review the following maintenance and troubleshooting information before contacting us.

Electric Baths

Bath Not Raising or Lowering: Ensure the bath is connected to a working electrical socket and that all cables, connectors and controls are securely connected. Check that nothing is obstructing the lifting mechanism. If the bath still does not operate, please contact us.

Uneven Movement or Unusual Noises: Ensure the bath is positioned on a stable, level surface and that the lifting mechanism is free from obstructions. Moving components should be maintained in accordance with the manufacturer’s instructions. If the issue continues, discontinue use and contact us.

Electrical Components: Keep electrical connections, controllers and cables dry and protected from water. Damage caused by water entering electrical components through improper use, cleaning or installation is not covered under warranty unless resulting from a manufacturing defect. If an electrical fault develops, discontinue use immediately. Do not attempt to dismantle or repair electrical components yourself.

General Bath Maintenance & Warranty Exclusions

Drainage & Blockages: Drainage systems should be regularly cleaned and kept free from hair, debris and product build-up. Slow drainage or blockages caused by inadequate cleaning and maintenance are not covered under warranty.

Taps, Shower Heads, Hoses & Water Leaks: Regularly check that taps, shower hoses, waste pipes and accessible plumbing connections are correctly fitted and securely tightened. Ensure hoses are not twisted, stretched or damaged. If a leak occurs, check the accessible connections and discontinue use if the issue continues. Damage caused by incorrect installation, accidental damage or misuse is not covered under warranty unless resulting from a manufacturing defect.

Plumbing & Installation: Baths must be installed correctly using suitable water supply and drainage connections. Damage or leaks caused by incorrect installation, excessive water pressure or unsuitable plumbing arrangements are not covered under warranty unless resulting from a manufacturing defect.

Stainless Steel, Corrosion & Surface Care: Stainless steel baths should be regularly cleaned, thoroughly rinsed and dried. Certain chemicals, including bleach, chlorine-based disinfectants and harsh cleaning agents, can cause staining and pitting corrosion if left on the surface or used incorrectly.

For light surface staining, a mild bicarbonate of soda and water solution may help. Test on a small, inconspicuous area first, use a soft cloth, rinse thoroughly and dry immediately. Avoid abrasive cleaners and acidic treatments, as these may damage the surface. Pitting corrosion cannot be removed through ordinary cleaning.

Painted surfaces should also be kept clean and dry, with any chips or scratches addressed promptly to help prevent corrosion.

Corrosion or surface damage caused by chemical exposure, improper cleaning or inadequate maintenance is not covered under warranty unless resulting from a manufacturing defect.

Doors, Seals & Fittings: Where fitted, ensure sliding doors, seals and fittings are kept clean and free from hair and debris. Check that fittings are secure and operate correctly. Damage caused by excessive force, accidental impact or improper maintenance is not covered under warranty.

Weight Capacity: Always follow the maximum weight capacity specified for your bath model. Damage caused by overloading or misuse is not covered under warranty.

Important: If your bath develops an electrical fault, significant leak, instability or an issue with its lifting mechanism, discontinue use and contact Groomers World.

Experiencing an Issue With Your Grooming Bath?

If your Groomers World grooming bath develops a fault, please contact info@groomersworld.co.uk after reviewing the troubleshooting information above.

Please provide your order number, bath model, a description of the issue and, where possible, photographs or a short video demonstrating the fault.

Our team will review the information and may refer the issue to the manufacturer for further assessment. We will then advise on any inspection, replacement parts or repairs where applicable.

Please do not arrange to return your bath without contacting us first.

Warranty Repairs & Replacements

If a grooming bath is repaired or replaced under warranty, the original 12-month warranty period will continue from the initial delivery date. A repair or replacement does not restart or extend the original warranty period. This does not affect your statutory rights.

Statutory Rights

This warranty is provided in addition to your statutory rights and does not affect your rights under applicable UK consumer legislation.

Contact Groomers World

For warranty enquiries, please contact info@groomersworld.co.uk.

Customer Service Hours: Monday–Friday, 8:30am–3:00pm.

Andis clippers purchased from Groomers World are covered by the manufacturer’s warranty against manufacturing defects. Most Andis clipper models carry a 2-year warranty, although coverage may vary depending on the model. The warranty period begins from the original purchase date.

General wear and tear, accidental damage, misuse and inadequate maintenance are not covered under warranty, subject to your statutory rights.

Please review the following troubleshooting information before sending your clipper for inspection.

Common Issues & Warranty Exclusions

Blade Heating Up: Clipper blades naturally generate heat during use. Ensure blades are regularly cleaned, oiled and free from trapped hair. Incorrect blade tension, including after sharpening, can cause excessive friction and overheating.

Blade Not Cutting: If your blade pulls, drags or struggles to cut, ensure it is clean, correctly fitted and adequately oiled. Blades may require professional sharpening or replacement over time. Normal blade wear and bluntness are not covered under warranty unless a manufacturing defect is identified.

Blade Movement or Excessive Noise: Ensure the blade is correctly attached and compatible with your clipper. Worn blade drives or loose clamp holders can cause excessive movement, vibration or noise. Using incompatible blades may also affect performance.

Clipper Cutting Out or Not Operating: Ensure the blade is clean, correctly fitted and moving freely. For cordless models, check that the battery is charged and the charger and power supply are correctly connected.

Blade Drives, Clamp Holders & Servicing: Blade drives, clamp holders and other moving components are subject to wear during regular use and may require periodic replacement or servicing. Normal wear and maintenance-related issues are not covered under warranty.

Other Warranty Exclusions: Accidental damage, liquid exposure, misuse, unauthorised repairs and inadequate maintenance are not covered under warranty unless resulting from a manufacturing defect.

Important: If your clipper develops an electrical fault, burning smell or excessive overheating, discontinue use immediately.

What To Do If Your Clipper Is Still Faulty

If you have completed the troubleshooting checks above and your clipper is still not working correctly, please send it directly to Anglia Clipper Services for inspection.

Anglia Clipper Services is the authorised service centre responsible for assessing Andis clipper faults and carrying out warranty repairs.

When returning your clipper, please include:

• A copy of your purchase invoice or proof of purchase.
• A detailed description of the fault.
• The complete clipper and original Andis blade set.
• For cordless models, the battery, charger and power supply.

Please ensure all relevant accessories are included, as missing components may prevent the service centre from completing its assessment.

Warranty Inspection & Possible Charges

If a manufacturing defect is confirmed and the repair is covered under warranty, the repair will be carried out without charge.

If no fault is found during inspection, a service or administration charge may apply.

If the issue is found to be caused by general wear and tear, misuse, accidental damage or inadequate maintenance, inspection, repair and postage charges may apply. Any applicable charges should be confirmed before chargeable work proceeds.

These terms do not affect your statutory rights.

Anglia Clipper Services – Return Address

Anglia Clipper Services
Unit 7 Patches Yard
Glemsford
Sudbury
Suffolk
CO10 7PZ

Telephone: 01787 282413

Opening Hours:
Monday–Thursday: 8:00am–5:00pm
Friday: 8:00am–1:00pm

Warranty Repairs & Replacements

If your clipper is repaired or replaced under warranty, the original warranty period continues from the initial purchase date. A repair or replacement does not restart or extend the original warranty period. This does not affect your statutory rights.

Statutory Rights

This warranty is provided in addition to your statutory rights and does not affect your rights under applicable UK consumer legislation.

Contact Groomers World

For general warranty enquiries, please contact info@groomersworld.co.uk.

Customer Service Hours: Monday–Friday, 8:30am–3:00pm.

Aeolus equipment purchased from Groomers World is covered by a 12-month manufacturer’s warranty, covering defects in materials or workmanship under normal use. The warranty period begins from the original purchase date.

General wear and tear, accidental damage, misuse and inadequate maintenance are not covered under the manufacturer’s warranty, subject to your statutory rights.

Please review the relevant troubleshooting information below before arranging a warranty inspection.

Aeolus Dryers – Common Issues & Troubleshooting

Dryer Not Working or Reduced Airflow: Ensure the dryer is connected to a working electrical socket, the air filters are clean and the hose and nozzle are free from blockages. Blocked filters can cause overheating, reduced airflow and motor damage.

Carbon Brushes: Carbon brushes are wear-and-tear components that typically require inspection or replacement after approximately 500–800 hours of use, depending on operating conditions. Routine carbon brush replacement is not covered under warranty.

Dryer Hoses: Check that the hose is securely attached and free from damage. Some Aeolus dryer hoses use reverse-threaded connections and should be tightened anti-clockwise. Avoid pulling, twisting or overstretching the hose. Normal hose wear is not covered under warranty.

Dryer Heating: Heated Aeolus dryers may take approximately 1–2 minutes to reach their operating temperature. The heat is designed for animal grooming and may feel cooler than a conventional hairdryer. Heat output will also vary depending on the distance from the nozzle.

Warranty Exclusions: Normal wear and tear, blocked filters, worn carbon brushes, damaged hoses, pulled cables, accidental damage, liquid ingress and inadequate maintenance are not covered under warranty unless resulting from a manufacturing defect.

Aeolus Dryers – Warranty Inspections & Repairs

If you have completed the troubleshooting checks above and your Aeolus dryer is still not working correctly, please send it directly to Technogroom for inspection.

Technogroom handles warranty inspections, servicing and repairs for Aeolus dryers.

When returning your dryer, please include:

• A copy of your purchase invoice or proof of purchase.
• A detailed description of the fault.
• Your name and contact details.
• Any relevant accessories needed to reproduce the issue.

Please clearly state that the dryer is being returned for a warranty inspection.

Important: If no manufacturing defect is identified during inspection, technician labour and inspection charges may apply. Please refer to the Warranty Inspection & Possible Charges section below.

Technogroom – Return Address

Technogroom
Unit 1 Bothwell Road
Castlehill Industrial Estate
Carluke
ML8 5UF

For servicing information and the printable service form, please visit:

https://www.technogroom.co.uk/technogroom-service-centre

Aeolus Tables & Baths – Common Issues & Troubleshooting

Table or Bath Not Raising or Lowering: Ensure the equipment is connected to a working electrical socket and that all cables, connectors and controls are securely connected. Check that nothing is obstructing the lifting mechanism.

Uneven Movement or Unusual Noises: Ensure the equipment is positioned on a stable, level surface and that the lifting mechanism is free from obstructions. Moving components should be maintained in accordance with the manufacturer’s instructions.

Electrical Components: Keep electrical connections, controllers, cables and foot switches dry and protected from water. Damage caused by liquid ingress or improper use is not covered under warranty unless resulting from a manufacturing defect.

Weight Capacity: Always follow the maximum weight capacity specified for your model. Do not attempt to raise an electric bath while it is filled with water. Damage caused by overloading is not covered under warranty.

Warranty Exclusions: General wear and tear, accidental damage, incorrect installation, misuse, overloading and inadequate maintenance are not covered under warranty unless resulting from a manufacturing defect.

Aeolus Tables & Baths – Warranty Enquiries

If your Aeolus grooming table or bath develops a fault and the troubleshooting checks above have not resolved the issue, please contact info@groomersworld.co.uk.

Please include:

• Your order number or proof of purchase.
• The product model.
• A detailed description of the issue.
• Photographs or a short video demonstrating the fault, where possible.

We will forward the information provided to the relevant manufacturer or supplier for review and contact you once we receive guidance on the appropriate next steps.

Please do not arrange to return tables or baths without contacting Groomers World first.

Warranty Inspection & Possible Charges

All warranty claims are subject to inspection or assessment to determine whether a manufacturing defect is present.

If a manufacturing defect is confirmed and covered under warranty, the repair or replacement will be arranged without charge.

If no manufacturing defect is identified, the customer will be liable for any applicable technician labour, inspection and diagnostic charges. This includes cases where no fault is found or the issue is caused by general wear and tear, accidental damage, misuse or inadequate maintenance.

Additional repair and postage charges may also apply where the issue is not covered under warranty. Any applicable charges will be communicated before chargeable work is carried out.

For Aeolus dryers sent directly to Technogroom, customers may need to arrange and initially pay for postage.

These terms do not affect your statutory rights under UK consumer legislation.

Important Safety Information

If your equipment develops an electrical fault, burning smell, excessive overheating or unsafe movement, discontinue use immediately.

Do not attempt to dismantle or repair electrical components yourself. Unauthorised repairs or modifications may affect warranty coverage.

Warranty Repairs & Replacements

If your equipment is repaired or replaced under warranty, the original manufacturer’s warranty period continues from the initial purchase date. A repair or replacement does not restart or extend the original manufacturer’s warranty period.

This does not affect your statutory rights.

Statutory Rights

This manufacturer’s warranty is provided in addition to your statutory rights and does not affect your rights under applicable UK consumer legislation.

Contact Groomers World

For warranty enquiries relating to Aeolus tables and baths, please contact info@groomersworld.co.uk.

Customer Service Hours: Monday–Friday, 8:30am–3:00pm.

Heiniger clippers and trimmers purchased from Groomers World are covered by a 24-month manufacturer’s warranty against manufacturing defects, beginning from the original purchase date. Warranty periods for other Heiniger equipment may vary depending on the model.

Normal wear and tear, accidental damage, misuse and inadequate maintenance are not covered under the manufacturer’s warranty, subject to your statutory rights.

Common Issues & Troubleshooting

Blade Not Cutting or Heating Up: Ensure the blade is clean, correctly fitted and regularly oiled. Blunt blades, trapped hair and incorrect blade tension can affect performance. Normal blade wear and sharpening are not covered under warranty.

Clipper Not Working: Check the electrical socket, power supply and cable connections. For cordless models, ensure the battery is charged and correctly fitted.

Charging Issues: Check that the charger and battery contacts are clean and correctly connected. If available, test another compatible battery.

Excessive Noise or Vibration: Check that the blade is securely attached and free from trapped hair. Worn blade drives and moving components may require servicing.

Warranty Exclusions: Normal wear, blunt blades, accidental damage, liquid ingress, misuse and inadequate maintenance are not covered unless caused by a manufacturing defect.

Important: If your clipper develops an electrical fault, burning smell or excessive overheating, discontinue use immediately.

Warranty Inspections & Returns

If troubleshooting has not resolved the issue, please return your complete Heiniger product directly to the Heiniger service centre using the pre-paid Royal Mail returns service below.

Your return must include:

• Complete clipper or handpiece, including the original Heiniger blade set.
• Battery, charger and power supply, where applicable.
• Relevant original accessories, including at least one comb and cutter for shearing handpieces.
• Original purchase invoice or receipt.
• Fault description, serial number and contact details.

Important – Proof of Purchase Required: If your product is returned without proof of purchase, the warranty inspection will be placed on hold until it is provided. Your product will remain awaiting the required documentation, which will delay the repair or replacement process.

Heiniger Pre-Paid Royal Mail Returns

Please package your product securely and include all required items before arranging your return.

Blade Sharpening & Cleaning Charges

One Heiniger blade set will be sharpened free of charge with a warranty repair. Additional Heiniger blade sets can be sharpened at the standard charge. Broken blades cannot be sharpened, and only Heiniger blades are accepted for sharpening.

Equipment returned excessively dirty may incur a cleaning or disinfection charge of up to £15.

Warranty Inspection & Possible Charges

All warranty claims are subject to inspection to determine whether a manufacturing defect is present.

If a manufacturing defect is confirmed and covered under warranty, the repair or replacement will be arranged without charge.

If no manufacturing defect is found, technician labour, inspection or diagnostic charges may apply. This includes cases where no fault is found or the issue is caused by general wear and tear, accidental damage, misuse or inadequate maintenance.

Additional repair or replacement-part charges may apply where the issue is not covered under warranty. Any applicable charges should be confirmed before chargeable work proceeds.

Warranty Repairs & Statutory Rights

If your product is repaired or replaced under warranty, the original manufacturer’s warranty period continues from the initial purchase date. A repair or replacement does not restart or extend the original warranty period.

This manufacturer’s warranty is provided in addition to your statutory rights under UK consumer legislation and does not affect those rights.

Contact Groomers World

For general warranty enquiries, please contact info@groomersworld.co.uk.

Customer Service Hours: Monday–Friday, 8:30am–3:00pm.

Wahl clippers and trimmers purchased from Groomers World are covered by a 12-month manufacturer’s warranty against manufacturing defects, beginning from the original purchase date.

Normal wear and tear, accidental damage, misuse and inadequate maintenance are not covered under the manufacturer’s warranty, subject to your statutory rights.

Please review the troubleshooting information below before arranging a warranty inspection.

Common Issues & Troubleshooting

Blade Heating Up: Ensure blades are clean, regularly oiled and free from trapped hair. Incorrect blade tension, including after sharpening, can cause excessive friction and overheating.

Blade Not Cutting: If your blade pulls or drags through the coat, ensure it is clean, correctly fitted and adequately oiled. Blades may require professional sharpening or replacement. Normal blade wear and bluntness are not covered under warranty.

Blade Movement or Excessive Noise: Check that the blade is securely attached and compatible with your clipper. Worn blade drives or loose clamp holders can cause movement, vibration or excessive noise.

Clipper Not Working: Check that the blade is clean and moving freely. For cordless models, ensure the battery is charged and the charger and power supply are correctly connected. For corded models, check the cable and electrical socket.

Warranty Exclusions: Normal blade wear, worn blade drives, clamp holders, accidental damage, liquid ingress, misuse and inadequate maintenance are not covered under warranty unless resulting from a manufacturing defect.

Important: If your clipper develops an electrical fault, burning smell or excessive overheating, discontinue use immediately.

Warranty Inspections & Returns

If troubleshooting has not resolved the issue, please return your Wahl clipper or trimmer to Groomers World using our prepaid Royal Mail returns service.

Once received, we will carry out an initial inspection. Where the issue relates to the clipper not operating or failing to hold charge, we may be able to identify and resolve the fault directly.

If the fault cannot be identified or requires further investigation, the product will be forwarded to a Wahl technician for assessment. This may increase the time required to complete the warranty process.

Your return must include:

• Complete clipper or trimmer, including the blade and relevant accessories.
• Battery, charger and power supply, where applicable.
• Original purchase invoice or proof of purchase.
• Completed returns form, including your contact details and a description of the fault.

Important: If your product is returned without proof of purchase, the warranty inspection will be placed on hold until this is provided. Missing accessories or an incomplete returns form may also delay the process.

Wahl Prepaid Royal Mail Returns

Please package your equipment securely and include all required items before sending it.

Warranty Inspection & Possible Charges

All warranty claims are subject to inspection to determine whether a manufacturing defect is present.

If a manufacturing defect is confirmed and covered under warranty, the repair or replacement will be arranged without charge.

If no manufacturing defect is identified, the customer may be liable for technician labour, inspection charges and return postage.

This includes cases where no fault is found or the issue is caused by blunt blades, worn blade drives, loose clamp holders, general wear and tear, accidental damage or inadequate maintenance.

Any applicable charges should be confirmed before chargeable work proceeds.

Warranty Repairs & Statutory Rights

If your product is repaired or replaced under warranty, the original manufacturer’s warranty period continues from the initial purchase date. A repair or replacement does not restart or extend the original warranty period.

This manufacturer’s warranty is provided in addition to your statutory rights under UK consumer legislation and does not affect those rights.

Contact Groomers World

For general warranty enquiries, please contact info@groomersworld.co.uk.

Customer Service Hours: Monday–Friday, 8:30am–3:00pm.

If you have any more questions or queries please contact us at fill out the contact form below