INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes you will always receive the product in the image however colours can sometime vary slightly depending on the screen the product is viewed on, it will be very close.

Sometimes products undergo new designs and logos may vary as well as stickers and packaging.

Where can I view my sales receipt?

An easy way to access invoices is to create an account on our website when checking out at purchase. From then it will give you all your purchase history, invoices etc..

If you have not received your invoice please ensure you have checked your junk box. Alternatively you may have signed up for sms which will send your invoice link via text (this is why you can not find an email).

How can I return an item?

All returns must be approved before mailing back to us. Please email Info@GroomersWorld.co.uk within 14 days of purchase for your return to be approved. All returns must be unused and in the original packaging. After your return has been approved please return to the following address.

ALWAYS INCLUDE YOUR ORDER INVOICE IN WITH THE RETURN. If no invoice is provided this will delay returns significantly as we won’t know you’ve returned the product.

GW Equipment
53-54 Birtley Business Centre
DH3 1QT
Birtley

Will you restock items indicated as “out of stock?”

Yes we will always restock items that are indicated out of stock. If the item has been out of stock for a significant amount of time it is likely that it will be in stock soon. We usually take pre orders on most items, as soon as we have an estimated delivery time we will start taking pre orders. Alternatively if there is no pre orders there may be supply issues hence the delay.

We do not keep items on the website that have been discontinued.

Where can I ship my order & how much?

UK Orders – FREE

Rest of the World Under £50 – £8.99

Rest of the World Over £50 – FREE

All orders are dispatched 10AM everyday.

Delivery Times (Working Days)

United Kingdom 2 – 3 Days (Royal Mail Experiencing Delays)

Rest of World 5 – 15 Days

ALL PARCELS REQUIRE A SIGNATURE UPON DELIVERY. IF YOUR DELIVERY IS RETURNED TO US DUE TO NOT BEING SIGNED FOR AT THE ADDRESS / COLLECTED AT YOUR LOCAL DEPOT , WE WILL REQUIRE ADDITION POSTAGE COSTS TO RESEND. IF YOUR ORDER IS BEING DELIVERED OUTSIDE EUROPE, WE ARE NOT RESPONSIBLE FOR CUSTOMS DUTY PAYMENTS OR DAMAGES. IF YOUR PRODUCTS HAVE BEEN DAMAGED BY CUSTOMS PLEASE FILL OUT YOUR LOCAL CUSTOMS CLAIM FORMS.

Another Question - Email us??

If you have any more questions or queries please contact us at Info@GroomersWorld.co.uk

GW Equipment LTD 11433505,

53-54 Birtley Business Centre DH3 1QT

Info@GroomersWorld.co.uk